Farnek first FM company in ME to be awarded international certification developed by biorisk experts

GBAC STAR Facility Accreditation Program, the only global outbreak prevention, response, and recovery accreditation for facilities that establish a cleaning, disinfection and infectious disease prevention programme   

Farnek, is the first FM company in the Middle East to be accredited by the Global Biorisk Advisory Council (GBAC), a division of ISSA, the global cleaning industry trade association.

GBAC STAR is the cleaning industry’s only outbreak prevention, response, and recovery accreditation. It helps organisations establish protocols and procedures, expert-led training, and assessment for a facility’s preparedness for biorisk situations.

Julian Khalil, Director of Soft Services at Farnek, said: “This accreditation proves that we can quickly address biological threats and real-time crises and enable our customers to recover from such events. Other cleaning standards do not cover this level of detail.

“Therefore, it will be reassuring for our customers and the public at large, to know that this accreditation is performance-based and relies on comprehensive and ongoing training, covering disinfection techniques and cleaning best practices for biohazard situations.”

To be awarded the accreditation, Farnek had to demonstrate that it established and maintains a cleaning, disinfection, and infectious disease prevention program to minimise risks associated with infectious agents such as the novel coronavirus (SARS-CoV-2).

Management also illustrated that cleaning staff adhere to proper cleaning protocols, disinfection techniques, and work practices in place to combat biohazards and infectious diseases.

In addition, Farnek’s skilled cleaning professionals are empowered to carry out their jobs safely and effectively. They are trained for the outbreak and infectious disease preparation and response, assessing risk, and understanding the latest guidelines for the use of personal protective equipment (PPE).

Recently, Farnek consultants supported The Dubai Mall throughout its accreditation process, making it the first shopping mall in the world to be awarded GBAC STAR accreditation.

Moreover, Farnek has secured new contract wins within the educational sector. Scholars International Group (SIG), has awarded Farnek cleaning and disinfecting contracts for all three of its schools in Dubai and Sharjah.

“The Clarion School, Al Quoz, Dubai Scholars in Al Qusais, and Scholars International Academy in Sharjah will now benefit from Farnek’s unique cleaning and disinfecting solution, which will be embedded into a new daily sanitising routine. Along with fogging services, our comprehensive programme will bring each of the three schools up to the very highest international standards of cleanliness.

“In fact, SIG is so committed to maintaining the highest standards of cleaning and disinfection, that it is applying for GBAC accreditation, for all of its school facilities,” said Markus Oberlin, CEO, Farnek.

“Compliance with this standard will help instil the utmost confidence among parents and students, as they prepare to return to school for the new academic year in September. Society, in general, will need to embrace the positive change required as we move towards the ‘new normal,” he added.

Composed of international leaders in the field of microbial-pathogenic threat analysis, mitigation, response, and recovery, GBAC provides training, guidance, accreditation, certification, crisis management assistance, and leadership to government, commercial, and private entities looking to mitigate, quickly address, and recover from biological threats and real-time crises.

“Now is the time for businesses of every size to be transparent about the measures they’re taking to protect customers and employees, including proper cleaning and disinfection,” said ISSA Executive Director John Barrett.

“GBAC STAR programme participants demonstrate their commitment to going the extra mile by implementing prevention and response best practices that support health and safety,” he added.

Organisations from more than 30 countries in America, Europe, Middle East, and Asia have committed to accrediting their facilities to GBAC STAR, including tourism bureaus, airports, convention centres, hotels, cultural institutions, professional sports parks, and stadiums.

Additional international industry groups that have already announced their support of GBAC STAR. Constituents include the International Facility Management Association (23,000 members), Informa Markets (500 brands and exhibitions), International Association of Exhibitions and Events (12,000 members), International Association of Venue Managers (7,000 members), and the Global Market Development Centre (400+ retail members).

FARNEK APPOINTS FORMER LONDON POLICEMAN AS HEAD OF SECURITY

Leading UAE-based technology and sustainability-driven facilities management (FM) company Farnek has appointed Philip Ducker as its new head of security.

The UK national had previously spent 17 years with the Metropolitan Police Service, working in central London. Philip was an emergency first responder, management and tactical advanced pursuit driver, as well as a trained anti-terror detention officer and senior management liaison at critical incidents.

During his career, Philip has amassed an impressive array of awards, receiving the Metropolitan Police Service’s ‘Baton of Honour’ in 1999 and the Commanders Commendation six times between 2005 and 2016, as well as the Commissioners High Commendation in 2005. He is a member of the American Society for Industrial Security (ASIS) and the Association of Personal Protection Agents (IAPPA).

Markus Oberlin, CEO, Farnek, said, “Philip has had a long and distinguished career with the Metropolitan Police and brings with him a wealth of experience and technical knowhow.  

“Automation, intelligence, and resource efficiency are the future of modern security. Philip will not only drive our strategy to further develop our command and control room capabilities, biometrics and time & attendance solutions, he will also direct the bespoke training requirements for all of our security personnel.”

Research by Frost & Sullivan indicated that demand for IP-based video surveillance systems, access control and intrusion detectors would continue to drive the market, which is supported by increased government spending on infrastructure projects and the introduction of new and more stringent regulations, creating additional market opportunities.

Farnek has invested more than one million dollars into research and development to advance, innovative tech-driven initiatives such as biometrics and its multifunctional smartwatch technology.

Unique to Farnek’s security offering, the Android watch is programmed, coded and developed in-house and provides attendance and incident reporting as well as call facilities, Geo-fencing, photo & video functions and health monitoring. All watches are connected to Farnek’s state-of-the-art command centre, to pinpoint the exact location of guards and provide them with real-time updates.

Farnek Security Services has grown substantially over the past year. With the purchase of Certis security services, it has added 1,800 employees to its payroll and increased its guard force and contractual commitment by over 400%. It is one of only a handful of FM companies in the UAE to have a security licence in Dubai, Abu Dhabi and the Northern Emirates.

Philip, who arrived in the UAE in June 2016, has spent the last three and a half years working on consultancy projects with embassies, retailers and property developers. He has created, managed and audited physical and electronic security systems and manned guard forces, including planning and implementing security services at major sports and entertainment events.

Commenting on his role, Philip said: “The use of technology and creating synergies with other elements of FM, is key to expanding our portfolio in a cost-efficient manner. Farnek is in a good position to take advantage of this opportunity.

“Training is also key. Tailoring programmes to suit certain market sectors, such as customer service for the hospitality sector and loss prevention in retail outlets, for example, can provide clients with the assurance that they are getting the right guards for the right job and most importantly, heightened performance.”

Philip also shared his own thoughts on the UAE FM market going forward.

“The market here is highly competitive, with many smaller, specialist companies vying for major contracts. In this post lockdown environment, costs are coming under even more pressure and businesses that cannot innovate technically or provide economies of scale will be vulnerable. I think that there will be considerable consolidation in the market, over the next 18 months,” he said.

Farnek implements facial recognition to monitor health and attendance of employees to mitigate COVID-19 threat

New biometric facial recognition system assesses staff body temperature via thermal imaging when employees enter Farnek offices or work sites ensuring a safe and secure working environment 

Dubai, United Arabi Emirates, 13th July 2020: Leading UAE-based technology and sustainability-driven facilities management (FM) company Farnek has implemented a new contactless face recognition system to measure the temperature and monitor the attendance of its employees.

In line with Dubai Municipality regulations, the system allows Farnek to check the temperature of all employees when entering and leaving their offices, or when entering and leaving external workplaces, where the technology has been implemented, reducing the threat of COVID-19 spreading. If there is an alert, the employee is denied access, isolated and Farnek management is informed instantly.

Markus Oberlin, CEO, Farnek, said: “Contactless technology is more important now than ever before as a result of the Coronavirus pandemic. The leading cause of transmission is through contact or proximity to people carrying the virus, some of whom may not show any symptoms. This system alleviates those risks.”

The system works by scanning the employees face and palm using HD thermal camera technology to give a 100% accurate temperature reading. Connected to a central system, attendance can also be monitored, and payroll updated in real-time. The system also recognises when someone is wearing a mask, therefore allowing them to be worn at all times.

“This state-of-the-art technology not only mitigates health and safety risk it also monitors staff arriving and leaving. That also has an added benefit for our customers because this data can then be aligned with customer work orders, supporting subsequent invoicing. It also reassures them that all staff entering have left the building as well.”

The technology has been implemented at all of Farnek’s offices in the UAE as well as client sites, including The Dubai Mall, Burj Khalifa, and Dubai Airport.

“This system underscores our commitment to the safety and well-being of our employees and customers during these unprecedented times. The implementation of this innovative technology is just one of many measures we have implemented to support the UAE business community and the wider public, in containing the spread of the coronavirus,” added Oberlin.

Since the COVID-19 outbreak, Farnek has implemented several measures to minimise the threat of the virus spreading. Sanitisation gateways, which disinfect all staff before leaving and returning, are being installed across all staff accommodation centres in the UAE.

The disinfectant system works via a Fog Gate, or disinfection tunnel, which sprays staff with a highly efficient, non-toxic, pH-neutral, and durable disinfectant. The mist is completely harmless and dries in seconds after employees pass through. The gateway is regularly sterilised and cleaned by a team of highly trained specialists from Farnek.

Farnek is also employing a Dubai Municipality-approved environmentally friendly and non-toxic disinfectant solution, which kills over 99.99% of all bacteria, viruses, fungi, and spores.

“Through the adoption of innovative technology, our customers can rest assured that our staff are healthy, motivated and together we are ready to face the challenge of the ‘new normal’ once this crisis is over,” concluded Oberlin.

Dubai hotels miss opportunity to save AED 1.45 million on energy bills, says sustainability expert

  • Snapshot survey of 12 four and five-star hotels in Dubai from March to May by sustainability consultancy Farnek, reveals energy consumption did not fall in line with occupancy levels year-on-year
  • Experts present survey findings to key UAE hotel professionals during webinar

Dubai, United Arabi Emirates, 5th July 2020: According to a research study carried out by leading UAE-based technology and sustainability-driven facilities management (FM) company Farnek, Dubai hotels may have missed out on an opportunity to save thousands of dirhams in energy consumption.

Farnek took a snapshot of the energy and water consumption and waste management of 12 Dubai hotels, both four and five-star properties, using hotel energy data with its own internet-based software, Hotel Optimizer. This online tool currently tracks the performance of more than 100 hotels across the Middle East, measuring and benchmarking energy, water and waste.

The findings were presented to key hospitality figures, during a recent webinar, hosted by leading sustainability experts from Farnek, the Swiss Business Council and Earth Matters Consulting.  

The study revealed that for the three-month period between March and May this year, compared with the same period last year, Dubai hotels may have each missed out on an opportunity to save at least AED 80,000 in energy costs and to reduce their carbon emissions by 74 tonnes in the process.

Commenting, Markus Oberlin, CEO of Farnek said: The hotel industry has faced significant challenges since the outbreak of the coronavirus, not least with airlines grounded, Expo 2020 postponed, low oil prices, social restrictions and low consumer confidence. Therefore, it is vitally important that hotels make the most of any cost savings wherever possible and the first step as always, is to identify the opportunities.” 

Farnek discovered that average occupancy at the 12 hotels during March to May 2019 was 73%, however, due to the restrictions associated with the COVID-19 pandemic, average occupancy slipped to 25% during the same period this year.

Nadia Ibrahim, Head of Consultancy at Farnek said, “Energy consumption for the 12 hotels during the three-month period last year was 32,000 MWh, which fell to 23,000 MWh for the same period this year. However according to our calculations, had these hotels put an effective energy management strategy into practice, they could have reduced their consumption to 19,000 MWh a saving of 4,000 MWh or 17.4%.

“That’s equivalent to a saving of AED 1.45 million, plus it would have reduced their combined carbon emissions by 1,350 tonnes. In summary taking an average individual performance, a hotel with 300 rooms could have reduced its energy consumption by 200,000 KWh during March, April and May, resulting in cost savings of AED 80,000 and reduced carbon emissions of 74 tonnes.”

Following international best practice, Farnek’s strategy to manage energy consumption includes, strategic guest room deployment, chiller and ventilation optimisation, occupancy-based set point adjustments and exhaust fan controls.

In terms of water consumption, Hotel Optimizer noted that the 43% drop in consumption correlated with the fall in occupancy. Water consumption is more directly associated with guest activity than energy and the figures from Optimizer supported that view.     

Regarding waste, the international standard for hotels is broadly accepted as one kilo of waste per guest per night. From the Hotel Optimizer waste data analysis, it was observed that the hotels reduced their waste by 45% from Jan to May 2020.

However, the kilo per guest night was at an average of five, which means in spite of lower occupancy hotels were having a baseload of waste which if managed efficiently, could further reduce waste and bring down disposal costs.

“Dubai hotels have always been extremely successful and rarely have they experienced prolonged periods of low occupancy. So, operating in this ‘new normal’ has been challenging for them. In contrast, it is interesting that hotels elsewhere in the Middle East that are used to low occupancy periods, have controlled their costs relatively better than their peers in Dubai,” she said.

The guest presenter of the webinar was Matteo Boffa, Head of the Environmental Group at the Swiss Business Council. Talking about the webinar, Boffa commented:

“Swiss businesses like Farnek, are renowned for their sustainable initiatives, particularly through the use of innovative technology. The COVID-19 pandemic has presented many economic challenges to commerce, industry and society in general. The clear message we wanted to convey to these hospitality leaders was that environmental best practice will save money as well as reducing carbon emissions. It is a win-win situation.”

Moderating the webinar, Tanzeed Alam, Managing Director of Earth Matters Consulting said, “Sustainability is a strategic topic for hotels to address at board level, which is even more important today given the challenges posed by the pandemic. This will help to ensure that the hospitality sector is at the forefront of tackling global climate change.”

There is also an energy handbook can be downloaded from www.hotel-optimizer.com

-Ends-

For more information, log on to www.farnek.com

Hitches & Glitches launches battery recycling initiative to celebrate World Environment Day

Dubai-based sustainable and technology-driven home maintenance specialist Hitches & Glitches (H&G), part of the Farnek Group, has launched a battery recycling initiative for its residential customers, that have existing maintenance contracts, to celebrate World Environment Day, which takes place on Friday 5 June.

The aim of the programme is to encourage consumers to be more environmentally friendly, by simply giving their used batteries to Hitches & Glitches for recycling.   

To support their customers, Hitches & Glitches’ maintenance technicians will collect alkaline batteries & lithium ion & nickel cadmium batteries which are the most common type of batteries found in household waste.

Kelvin Vargheese, Director of H&G said, “We will provide our customers with branded containers, so that they can deposit small used batteries which will be collected during our next scheduled visit. 

“The batteries will then be delivered to our partners in this programme Enviroserve, which is one of the largest e-waste recycling companies in the world, where the batteries will be processed and diverted from landfill.

“Although there are battery collection and recycling initiatives carried out by commercial organisations, diverting batteries from normal household waste, is a major challenge in Dubai.

“However, through this project Hitches & Glitches intends to close that gap by supporting our customers, managing this hazardous waste and encouraging our customers to more environmentally friendly.”

Batteries contain toxic chemicals such as cadmium, lead, lithium, even sulfuric acid. If batteries end up in a landfill, these pollutants can easily leak out into the environment and contaminate groundwater, damage fragile ecosystems, and even make their way into the food chain.

“That is particularly appropriate this year, as the theme for World Environment Day 2020 is biodiversity,” commented Vargheese.

Overall, the benefits of recycling batteries are clear, apart from saving natural resources and energy, it reduces pollution, reduces the amount of landfill and of course, reduces carbon emissions.

“Recycled batteries produce around 10 – 20% less carbon emissions than new ones, which is significant when you think about the millions of batteries that are thrown away by consumers in Dubai every year,” added Vargheese.

MAG launches new home maintenance app

The new MAG FM app allows tenants and owners within MAG developments in Dubai to book home maintenance services online, direct with Hitches & Glitches

UAE-based property developer, MAG Lifestyle Development, which is a part of MAG Group Holding, has launched a new Uber-style home maintenance tracking app, called MAG FM.

The MAG-branded smart technology platform will enable owners and tenants living in all MAG developments, to request home maintenance services, allowing customers to browse a wide range of home maintenance packages, or indeed customise their own package specific to their individual needs.

App-users can also book and make payments via the smart platform through Google and Apple Pay for any parts or service carried out in their home, offering a quick and hassle-free way to pay online.

Initially, the online services will be launched for residents living in MAG5 Boulevard in Dubai South and then rolled-out across all MAG developments throughout Dubai.

“MAG 5 Boulevard is an affordable, contemporary development with a real community feel and an accent on the modern lifestyle. Therefore, it seemed only natural for us to launch a reliable, convenient, and efficient, technology-led home maintenance solution for the residents there, before expanding the maintenance service to our other developments,” said Talal Al Gaddah, Senior Executive Vice Chairman of MAG Lifestyle Development.

MAG Lifestyle Development the development arm of the MAG Group Holding, was established 41 years ago, developing iconic projects in Dubai Marina, Meydan, Dubai South, Dubai Creek, Business Bay and Sharjah. The group is focused on designing projects that add value to the local economy, based on extensive market research.

Situated next to Al Maktoum International Airport in Dubai World Central, MAG 5 Boulevard offers exceptional residential community living, consisting of seven buildings featuring 1,452 residential units comprising of studios, one, two, and three-bedroom apartments.

The project is surrounded by a variety of facilities such as jogging and cycling tracks, playgrounds for children, community and retail centres. One and two-bedroom units come complete with a balcony and car parking spaces, with communal landscaping, a swimming pool, gymnasium, plus a variety of dining and leisure outlets. This walkable community overlooks the ‘Greenbelt’ the UAE’s largest linear network of parks and green spaces.

To deliver the home maintenance services, MAG Lifestyle Development has signed a partnership agreement with leading UAE home maintenance company Hitches & Glitches. With an experienced and professional team of over 100 technicians, Hitches & Glitches cover a comprehensive range of maintenance requests and repairs, from electrical and plumbing works to water tank cleaning, air conditioning and swimming pool maintenance, smart home product repairs and updates, gardening, cleaning, and general handyman jobs.

“One of the other major benefits of this app is that once tenants and owners living in MAG5 and eventually in all MAG developments, have booked online, they can track our technicians in real-time, Uber-style, through a link to Google Maps, so they will know their location and their exact arrival time,” said Kelvin Varghese, Director of Hitches & Glitches.

The MAG5 app is now available on Android and IoS.

Farnek secures Galadari contract

Leading UAE-based technology and sustainability-driven facilities management (FM) company Farnek has been awarded a two-year contract by Galadari Brothers, to provide security services for a diverse range of facilities in Dubai, Abu Dhabi, Al Ain, Sharjah, and Ras Al Khaimah.

“Farnek offered a broad-based proposition, which was commercially competitive. However, it also highlighted a high degree of technical training, development, professionalism, and corporate qualities that we value greatly,” said, Manoj Kumar, Group Chief Human Resources Officer, Galadari Brothers

The recently announced contract win will see 65 security professionals mobilised by Farnek, to cover a range of Galadari’s facilities in the automotive sector; printing & publishing; ice cream; construction equipment solutions; engineering works; rubber products; and real estate.   Markus Oberlin, CEO, Farnek, said: “Our objective is to provide a safe and secure environment for all of Galadari’s employees and its visitors. Offering a well-trained and cost-effective tech-savvy workforce is essential and notwithstanding technology, modern security is equally about diligence, intelligence, anticipation and resource efficiency.”

Galadari Brothers Equipment Solutions head office in Al Quoz, Dubai – GBES is a part of Galadari Heavy Equipment Division (HED) and is a subsidiary of the Galadari Brothers Company.

About Galadari Brothers Group

The home of international corporations based in the UAE for almost 60 years, Galadari Brothers has become an expert in global business, having successfully introduced over 50 global brands into the region. Our business is multi-industry, multi-product, multi-service and multi-national, overseeing operations across the Gulf, Africa, Asia, and Australia. Founded by the Late Abdul Rahim and Abdul Latif Ebrahim Galadari Brothers in Dubai, the city that remains the hub of the business, Galadari Brothers is headquartered in the United Arab Emirates and has operations in countries such as Saudi Arabia, Oman, Jordan, Morocco, Bahrain, Kuwait, Sri Lanka, India, and Australia. Employing close to 6000 people, from more than 40 nationalities working across the world, Galadari Brothers is motivated by a sense of corporate responsibility and fairness in trading. The company ethos is that every operation should return a fair profit and that every employee can play his part in delivering success, by being given responsibility for his work, freeing the individual’s ability to succeed within the normal constraints of good commercial practice. https://www.galadarigroup.com/

Farnek installs sanitisation gateway to fight coronavirus

  • Farnek will be the first FM company to install a gateway using a Dubai Municipality-approved germ-free, non-toxic and environmentally friendly disinfectant
  • The company is set to roll out the sanitation system to all its accommodation centres across the UAE   

Dubai, United Arab Emirates, 8th April: Farnek, a leading UAE-based technology and sustainability-driven facilities management (FM) company, has installed a sanitisation gateway which will disinfect all staff, upon leaving and returning to their accommodation centres.

The disinfectant system works via a Fog Gate, or disinfection tunnel, which sprays staff with a highly efficient, non-toxic, pH-neutral and durable disinfectant. The mist is completely harmless and dries in seconds, after employees pass through. The gateway is regularly sterilised and cleaned by a team of highly trained specialists from Farnek.

Markus Oberlin, CEO, Farnek, said: “These sanitisation gateways are highly effective, extremely efficient and very practical. It literally takes seconds to walk through and the disinfectant dries almost immediately, ensuring that our teams will be protected from the virus and will not inadvertently spread the virus should they become exposed.

Farnek will implement a Dubai Municipality-approved environmentally friendly and non-toxic disinfectant solution, which kills over 99.99% of all bacteria, viruses, fungi and spores.

If successful, the pilot scheme, the first to be employed in a commercial capacity, will be rolled out across all of Farnek’s staff accommodation centres in the UAE.

A similar sanitisation system has already been installed at Abu Dhabi Central Bus Station to protect essential workers, using the bus transport system. It too is expected to be rolled out at other transport hubs around the country.

Farnek is Dubai Municipality-approved to clean and disinfect hotels, malls, offices, public buildings and residences. The company currently has over 8,000 employees supporting business in all emirates by offering a range of disinfection and sterilisation services using world-class, technologically-advanced cleaning products, which through a physical bond, create durable and self-sanitising surfaces and long-lasting protection.

Kelvin Varghese, responsible for the implementation of the new sanitisation system and the rollout across Farnek’s entire accommodation portfolio, said: “During these unprecedented times, the safety and well-being of our customers as well as employees, is of paramount importance to us and, as such, all necessary sanitising and precautionary measures are being undertaken to make sure we contain the spread of the coronavirus.”

 “The fight against viruses and bacteria has never been more critical than it is today.”

Hitches & Glitches appoints new director

Kelvin Varghese’s remit will include business strategy, innovation, training and development, at the UAE home maintenance specialist

Dubai, United Arab Emirates, 25th March, 2020: Dubai-based sustainable and technology-driven home maintenance specialist Hitches & Glitches (H&G), has promoted Kelvin Varghese to Director, responsible for the strategic growth of the company while leading 800 specialist technicians.

With over 15 years of experience in the facilities management (FM) industry, the last four of which have involved managing all elements of FM, mechanical, electrical and plumbing (MEP) and business development for H&G’s parent company Farnek, Varghese has directed operations at several marquee projects including City Walk, Dubai Airports and more recently Burj Khalifa.

Varghese has previously held roles at BK Gulf and Imdaad, with experience of markets across the GCC and India. As well as holding a master’s degree in engineering, he has also been recognised by MEFMA, the Dubai Civil Defense and holds a Six Sigma Black Belt.

Markus Oberlin, CEO, Farnek, said: “In addition to Kelvin’s understanding of our corporate structure, he brings a wealth of industry understanding to this role having worked on several key projects for both Farnek and Hitches & Glitches in recent years. His ability to lead large teams of multidisciplined FM professionals will be invaluable.

“With schools closed, people working from home and many self-isolating, it is imperative that home environments stay well maintained, clean and safe.”

Varghese will direct a 800-strong team of FM, MEP and HVAC specialists who cover all forms of home maintenance and repairs from electrical and plumbing works, to water tank cleaning, air conditioning and swimming pool maintenance, smart home product repairs and updates, gardening, cleaning and general handyman jobs, air conditioning, cleaning and plumbing services to home improvement.

Commenting on his new role, Varghese, said: “We have a clear strategy to deliver excellence in every service we offer by focusing on quality, value and sustainable best practice. In recent years we have established Hitches & Glitches as a tech-led, innovative company – this is an area will focus on as we move forward to cement our reputation as a market leader in the home maintenance industry.”

Hitches & Glitches recently launched a groundbreaking home maintenance app in the region, enabling owners and tenants to follow the progress of their home maintenance service requests from reporting the issue to job completion. The platform tracks the exact arrival time of the technician live on google maps, it also allows customers online approval for the cost of materials to complete their home repair.

“This new innovative platform underscores our unique, customer-focused offering while highlighting our tech credentials,” added Varghese.

As well as providing home maintenance tracking, the app also allows customers to browse H&G’s wide range of maintenance packages before subscribing to a suitable package, or indeed customising their own package specific to their individual needs.

Farnek first FM firm to receive Dubai Chamber Advanced CSR Label

Farnek recognised for their commitment to CSR through a range of programs and activities focused on the workplace, marketplace, community and environment

Dubai, United Arab Emirates, 15th March: Leading UAE-based technology and sustainability-driven facilities management (FM) company Farnek, has been awarded the Dubai Chamber Advanced CSR Label, the first FM company to achieve the accolade, during a ceremony at the Dubai Chamber of Commerce and Industry headquarters.

To achieve advanced status, Farnek’s approach to CSR and sustainability was assessed across seven areas, including workplace, marketplace, community and environment, in addition to stakeholders’ involvement, steering and governance.

Speaking at the awards ceremony, His Excellency Majid Saif Al Ghurair, Chairman of the Dubai Chamber of Commerce and Industry applauded companies for enhancing their image and reputation in the market and setting an example for others to follow.

He added that the Dubai Chamber had created four specialised categories, in an effort to recognise a wider range of organisations that were excelling in adopting best CSR practice in line with international standards, focusing on four areas, namely, workplace, marketplace, community and environment.

The range of activities and programs Farnek implemented in these areas was recognised by the Dubai Chamber with assessors providing particular praise for Farnek’s employee retention strategy, staff development and leadership program, as well as employee wellbeing and happiness thanks to a proactive ‘Employee Happiness Committee’.

Markus Oberlin, CEO, Farnek, said, “Sustainability and safety as well as employee welfare and development, are fundamental to our business and it is gratifying to be the first FM company to be recognised with the Dubai Chamber Advanced CSR Label.

“Our CSR strategy has contributed significantly to four decades of business accomplishment in the UAE and will undoubtedly underpin our corporate strategy through the next forty years,” he added.

Farnek’s corporate integrity, service quality and safety through ISO 9001 (quality management), energy efficiency and waste reduction were other areas of the business that were highly commended.

Nadia Ibrahim, Head of Consultancy at Farnek, commented, “We will now be widely recognised as having the highest metric for assessing our own performance and compliance with quality standards and international best practice.”

The Label serves as an assessment and development tool, enabling companies to implement CSR best practices and analyse their strategies and regulations in their efforts to curb the effects of their commercial activities on the environment and the community. It can also be used in internal audits to evaluate and develop CSR policies.

Founded in 2004, the Dubai Chamber’s Centre for Responsible Business (CRB) is the first institution of its kind in the UAE that plays a leading role in promoting corporate social responsibility. The Centre encourages member companies of the Chamber to adopt responsible business practices, which ultimately enhance their performance and competitiveness.