CAFM Operator

CAFM Operation is responsible for Workload Monitoring, Planning & Scheduling along with CAFM/CMMS Systems Support. They must but not limited to:

Workload Monitoring, Planning & Scheduling:
• Familiarity with IBM Maximo system application.
• In-depth knowledge of maintenance strategy such as reactive, preventive, corrective,
predictive, statutory, drills, etc.
• To continuously monitor the call list on CAFM for incoming work requests and ensure that :-
- The Service Level Agreement (SLA) priority assigned by the Helpdesk is justifiable, given the work content details, and change if required.
- The work content details give sufficient information for the work to be effectively carried out.
- Duplicate work requests are eliminated, where possible.
- Work Orders are created from Call requests.
• To continuously monitor the work order list on the Computer Aided Facilities Management(CAFM) system ensuring that:
- Work Orders are batched into skill and location groups to ensure the most effective and efficient service
- delivery that helps achieve the KPI priorities and SLA timelines set against each job is attained.
- The Maintenance Operatives have a manageable number of Work Orders to sustain
their workflow rate, while not overloading.
- The Maintenance Operatives give an acceptable level of feedback, on rectification actions taken or any problems/issues they encounter which could be useful in future fault rectification.
• To review on a regular basis Work Orders those has been suspended and ensure that the reason for their suspension is identified in the relevant section of the Work Order record on CAFM.
• To monitor and progress (via third parties in some cases) the actions on suspended Work Orders to a successful completion.
• Co-ordinate the transfer of Work Orders between skill sets and shifts to effective completion within KPIs and SLAs.
• Co-ordinate Stores requirements to ensure timely ordering, delivery and issuing of spares and materials to ensure KPIs are met, progressing and chasing overdue items.
• Arrange access with clients when required and reschedule Work Orders to suit.
• Monitor PPM workloads and issue to ensure that they are completed on a priority basis, with statutory being highest, ensuring that if all are completed by due dates.
• Monitor the PPM workloads to ensure that any non-priority work which is missed during the month is identified
• Inform Clients of schedule PPM works which could be disruptive to their service delivery.
• Ensure that Work Orders are raised to cover any remedial actions identified on PPM work, both in-house and contractor.

CAFM/CMMS Systems Support:
• Ensure that the Asset Register is up to date regarding additions, deletions and changes, in particular those created through New Works
• Ensure all assets are assigned to their correct location and data field sets.
• The relevant maintenance plans are applied to assets as defined.
• The correct task descriptions are linked to all maintenance plans as defined
• All work carried out by in-house staff and Contractors, for both planned maintenance and reactive, is recorded against the appropriate asset and that all spares and materials used are recorded against the correct asset.
• All Staff resource lists are kept up to date on the CAFM Systems.