Walter Knight, Farnek’s director of hospitality, presented Flexi-Guest to hundreds of delegates at the annual Arabian Travel Market in Dubai on Wednesday 11 May 2022.

Speaking on the ATM Global Stage, Knight explained how the app digitalises the guest journey from pre-arrival to check out, enhancing the guest experience, during a panel session entitled ‘What guests really want’, moderated by media personality, Gemma Greenwood.  

The app which was developed in-house by Farnek’s award-winning technology and innovation division, interfaces with the hotel’s property management system (PMS) affording guests an array of services from uploading travel documents, such as vaccination certificates, ordering a car on arrival, room service and laundry.

The hotel app can also send automated electronic updates and alerts to the guest, as well as e-registration documents, e-invoices and e-receipts, all in one convenient space.

Knight said, “Flexi-Guest achieves three main hotel objectives. First of all, it offers the guest an enhanced experience, providing a seamless pre-arrival and check-in procedure.

“Secondly, during the stay, guests can order room service in advance, have laundry picked up or delivered, request early or late check outs, invoices or order a car to go to the airport. Because the app manages secure online payments, the guest doesn’t even need to physically visit the reception.

“Finally, the hotel benefits too. If the experience is good, the guest is more likely to return and also recommend the hotel to friends and colleagues. The hotel operates more efficiently, saving staff time and expense and has the added advantage of driving revenue through F&B and e-concierge services,” added Knight.

In terms of sustainability Flexi-Guest can estimate the carbon emissions generated by any guest during their stay and provide a cost and a range of options, should any guests wish to offset their carbon footprint.

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About Farnek: Farnek is the leading provider of sustainable and technology-driven Facilities Management in the United Arab Emirates. Established in the UAE since 1980, Farnek Services LLC is a Swiss-owned independent total facilities management company. With a skilled workforce of more than 8,000 employees, Farnek delivers professional Facilities Management services across several sectors: Aviation, Hospitality, Banking, Retail, Telecom, Residential, Commercial, Infrastructure, Government, Education, Leisure, and Entertainment.