A rewarding career in facilities management awaits experienced professionals and graduates alike!
Take your first step towards becoming a team member of one of the most successful FM Companies in the UAE.
Apply today for the job vacancy below that best matches your experience or indeed your aspirations.
Attach your CV, and a recruitment specialist from our human resources department will contact you shortly.
For recruitment related enquiry please contact recruitment@farnek.com
Kitchen equipment technician is a skilled professional responsible for maintaining, modifying, troubleshooting, and repairing a large inventory of electric and gas commercial kitchen equipment and appliances.
CAFM operator to perform clerical duties operating the Computer Aided Facilities Management(CAFM) Software or Computerised Maintenance Management Systems (CMMS) and create and maintain accurate data records for facilities with proper updates of the task executed within the premises.
BMS Operator are responsible to supervise and control the operation of the Building Management System and monitor all plant activities.
Admin: Admins provide a clerical support to the function.
Storekeeper: Storekeeper is responsible for receiving, stocking, and issuing spare parts in the technical store and supports the management of inventory levels
Facilities engineers are responsible for planning, implementing, and maintaining the infrastructure and equipment of buildings and facilities. They perform analyses of operational processes, resource allocation, energy use, and safety processes, and recommend and implement improvements.
We are seeking a HOD to join our ICT Department. Lead ICT department including people and process not limited to PC, User, Network, Servers , Assets and Cyber Security and communication (Etisalat)
As a bid solutions manager, part of the bid process, from opportunity identification, solution development to proposal submission. This includes ensuring the timely submission of high-quality proposals that meet client requirements, supporting the bid budget and resources effectively and establishing compliance with all RFP requirements and guidelines. The bid solutions manager will also uphold an understanding of market trends and competitor activity to compile bid strategy.
Job Purpose
Provide the highest standards of customer service through the provision of telephone services to existing and potential customers.
Accountabilities
- Provide a friendly and professional point of contact for customers for any queries or concerns.
- Handle incoming calls and manage outgoing calls as required.
- Liaise with wider team members to ensure the best resolution, consistent with the contract.
- Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
- Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner.
- Maintains customer records by updating account information.
- Respond to queries, amend data and re-issue tasks as required.
- Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
- Carry out monitoring of data to ensure that Help desk work orders have been accurately created, assigned, prioritized and categorized in line with contractual KPI’s and SLA’s.
- Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshoot.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Follow communication “scripts” when handling different topics.
- Function as an intermediary between the client, the Operations team and the end user
Key Performance Indicator
- Number of Customers
- Number of customer complaints addressed
Education/Qualification, Skills, Competencies and Experience
(Identify the recruitment specifications needed to perform this job at fully-acceptable level)
a. Education/Qualification
Bachelor’s in business or Job-Related Field or the equivalent in work experience.
b. Experience (experience required for the job)
- 1+ years of experience in a call center or contact center setting
- Strong understanding of company policies, and services.
c. Skills (general job knowledge & skills)
- Organizational skills
- Time management
- Sense of responsibility and responsiveness
- Communication skills
- Safety
- Customer focus
- Problem solving
- Analytical skills
- Training and coaching
- Team Management
Apply today for the job vacancy that best matches your experience or indeed your aspirations.
Attach your CV, and a recruitment specialist from our human resources department will contact you shortly.
Send your cv to : recruitment@farnek.com